Unlimited phone, chat, and email support
Ticket system enabling submission and monitoring of statuses resolution
Help desk for pop-up questions and minor issues
Support for Mac, PC, Chromebook, mobile, and tablet devices
Device performance and speed tuneups
Troubleshooting, patching and updates to hardware, applications, and devices
Software installation and support
Guidance and assistance using software and applications.
Automated security - computer virus, malware, spyware detection and removal.
Adware/spyware clean up, updates, virus protection verification, temporary files clean up, hard drive defragmentation, and startup optimization
Disaster recovery (RTO & RPO)
Network security scans
VPN Configuration
User training on security best practices
Monitoring of employees application usage and computer lockdown at termination
Active systems monitoring for hackers
Computer tracking and logging
Darkweb scans for leaked information
Email security scans and web content filtering
Custom network configuration
Firewall configuration and updates